Frequently Asked Questions
Everything you need to know about your Omega Amsterdam experience.
What is the typical delivery time for orders?
Orders within the Netherlands are typically delivered within 1-2 business days. For international shipping across Europe, please allow 3-5 business days for your package to arrive.
How can I return an item if it doesn't fit?
We offer a 14-day return policy. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a shipping label.
Which payment methods do you accept?
We accept a wide range of secure payment options including iDEAL, Klarna, PayPal, and all major credit cards such as Visa, Mastercard, and American Express.
How do I care for my Omega Amsterdam garments?
To maintain the quality of our fabrics, we recommend washing at 30 degrees Celsius and avoiding the tumble dryer. Always check the specific care label located inside each garment.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout.
Can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a Track & Trace link to follow your parcel's journey in real-time.